12 Methods Companies Can Use Ai In Customer Service
Gorgias is an all-in-one customer service automation platform designed particularly for e-commerce. It handles customer inquiries through various channels like email, reside chat, and social media from a single dashboard. The integration with platforms like Shopify, Magento, and BigCommerce streamlines viewing order details and managing refunds or cancellations. Gorgias employs a spread of AI options, to assist both buyer agents and customers—from AI-powered auto responders and AI spam ticket detection to AI article suggestions and ticket prioritization. You can leverage [...]